PNG DataCo fibre transmission links have suffered a major outage due sabotage of Power Pylon in Chuave, Simbu Province. The break was due to a pine tree that was cut that fell on the transmission lines that collapsed one of the PNG Power transmission pylons which snapped the Fibre optic cables.
The DataCo Engineers and contractors together with PPL Team are on the fibre break site attending to the restoration of this fibre break to restore services to the affected customers in Simbu, Jiwaka, Western Highlands, Enga and parts of Southern highlands provinces.
Running a fibre based transmission network across provinces in a difficult and challenging landscape like the Highlands of PNG is no easy job. Managing customer expectations on SLA and coping with all customer frustrations comes with that difficult job. But we are committed, and our Engineers and partners are doing everything in their capacity to restore services to these areas in the short time possible.
The PNG DataCo network is also facing multiple network outages in Daru, Lae (due to sabotage in Mutzin), Lorengau (due to long power outages and short supply of fuel), Alotau (Panned outage due to the repair of the KSCN Express link between Port Moresby and Madang) and Vanimo.
We apologise for the inconvenience caused but we are committed, and our Engineers and partners are doing everything in their capacity to restore services to these areas in the short time possible.
DataCo customers should receive updates from the DataCo Network Operations Centre (NOC) or from your Account Manager.
For any further information, Please Call +675 313 3900